Claim Your Order In Minutes

After checkout you get an order number in your confirmation email. Click Claim My Order on this page (or the chat bubble in the corner), send your order number and your Roblox username, and a team member will meet you in-game and trade your items over. Most claims are done within 5 minutes.

Just two things: your order number from your confirmation email and your Roblox username. We never need your password, and anyone who asks for it is not us.

Fast replies are the norm, so a quiet chat usually means a big order queue or a team member briefly offline. Your order is safe and never expires. Try again shortly, or email support@bloxloot.gg and we will reply within 24 hours.

Most orders are delivered within 5 minutes of claiming during active hours. Off-hours claims can take a little longer, but every order gets delivered or refunded.

A small $0.50 processing fee is added to each order. It covers instant delivery and payment processing. When you claim a free prize from the wheel or the Rewards shop, the fee removes itself automatically. Free means free.

Yes. Any order that has not been delivered yet can be cancelled for a full refund. Just open live chat with your order number. Delivered orders are covered too if anything went wrong with the item.

Open live chat with your order number and a screenshot of what you received. We will send the correct item or refund you, your choice.

Rare, but it happens. We will replace it with an item of equal or higher value, or refund you fully, whichever you prefer.

Shop while logged in and every $1 spent earns 10 points, added to your wallet automatically the moment payment goes through. Points never expire. Check your balance any time in the header or on the Rewards page.

Open the Rewards shop, pick your game, and hit Claim on anything you can afford. We generate a one-time checkout code locked to your account and send you straight to checkout with the item free. Then claim delivery through live chat like a normal order.

Points only track when you are logged in to your BLOXLOOT account at checkout. If you ordered logged out or the balance looks off, open live chat with your order number and we will sort it out.

Log in and spin free on the Spin the Wheel page once every 24 hours. Every spin wins something, points or items, and prizes land in your account instantly. One free spin per account and per network per day.

Every order of $20 or more unlocks one premium spin with a rarer prize table. Enter the order number and the email you used at checkout on the wheel page. Each order can be used for one premium spin.

Hit Claim my item on the win screen. Your one-time code applies at checkout, the item is free and the processing fee is removed. Then claim delivery through live chat like a normal order.

Either your 24 hour cooldown is still running, your network already used its daily free spin, or the order you entered for a premium spin was already used. The message on screen tells you which one.

Yes. BLOXLOOT is under new ownership and new management, with 200,000+ orders delivered. Every payment runs through Shopify secure checkout with full buyer protection, and undelivered orders are always refundable.

No. Items are delivered through normal in-game trades, exactly the same way friends trade with each other.

Never. We only need your Roblox username to deliver. Anyone asking for your password or asking you to pay outside the site is a scammer. Report them to us immediately.